DUE TO THE COVID-19 PANDEMIC, WE’RE EXPERIENCING SOME DELAYS
Our first priority remains the health and safety of our team, customers, and communities. We want you to know we’re taking every step to protect you and our team while continuing to deliver the products you love. We’re more committed than ever to ensure that you get the items you need when you need them.
Due to the ongoing impact from COVID-19, the number of parcel collections and shipment pickups throughout our fulfillment centers have been substantially reduced and delayed.
Carriers like UPS, FedEx, and USPS have scaled back typical delivery operations to ensure safety and compliance. We’re working closely with carriers to closely monitor the situation across local restrictions and curfews in certain areas across the US. We’re sorry for any unavoidable transit delays and disruptions in delivering your packages. Thank you for your support and patience.
1. Which countries do you ship your products to?
We can ship worldwide.
2. How is the delivery time calculated?
When processing your order, we consider these factors when calculating the Estimated Delivery Date:
– Order Processing:
After your payment is authorized and verified, we will start processing your order and this process often takes 5-7 business days, so please be patient with us.
– Transit Time:
+ Delivery carriers have now implemented social distancing policies. This means that during your delivery you will no longer be asked to sign an electronic device on delivery and their staff will not physically hand the parcel to you
+ SHIPPING SERVICES
| Country | Carrier | Delivery Timescale |
| US | UPS/DHL/USPS | 90% of orders arrive 20 days after despatch |
| UK | RM | 95% of orders arrive 25 days after despatch, and almost all within 5 days* |
| AU | Fastway/ Auspost | 90% of orders arrive 25 days after despatch |
| NZ | Fastway/NZ post | 95% of orders arrive 25 days after despatch |
| IM | RM International | 95% of orders arrive 25 days after despatch |
| LT | RM International | 95% of orders arrive 25 days after despatch |
| LI | RM International | 95% of orders arrive 25 days after despatch |
| LU | RM International | 95% of orders arrive 25 days after despatch |
| LV | RM International | 95% of orders arrive 25 days after despatch |
| MT | RM International | 95% of orders arrive 25 days after despatch |
| NO | RM International | 95% of orders arrive 25 days after despatch |
| Other | DHL international | 20-35 day |
As we comply with COVID-19 guidelines, shipping timelines may vary. Currently, our delivery carriers are experiencing intermittent delays.
*Please note that these are estimated delivery times only.
3. How much is the shipping charge?
Shipping charges are estimated due to your location and the order’s weight. The minimum shipping fee will be $5.99.
Please ensure all delivery information is correct. If there is incorrect or missing information, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Please fill in your address in all details, otherwise, the package we mail to you will be returned to us.